Questions,answered.

Not yet. Your request goes to our team for review. We agree on the scope, price, appointment, and payment terms before confirming. Any required advance payment must also be completed.

A week’s notice gives you the most choice of times. Shorter-notice requests are welcome; we will tell you what is available when we review your request.

No. Many customers share access instructions with the team after the booking is confirmed. Never put door codes or keys in the request form.

Contact the team before your appointment. Rescheduling, cancellation, and any refund follow the terms attached to your accepted quote. A change request does not automatically change a confirmed appointment.

Regular cleans are priced by the hour with a three-hour minimum. The hourly rate drops for weekly, every-two-weeks, and every-four-weeks plans. Deep, move, and post-construction cleans start from a set price that includes a number of hours.

Payment terms depend on the service and your approved quote. Options include payment after completion, a fixed or percentage deposit with a remaining balance, or full payment in advance. You see the terms before accepting.

No. Prices are shown before HST. Your quote shows the tax and the total before you accept.

Yes. Choose weekly, every two weeks, or every four weeks for residential or commercial requests. Dates and availability still require approval.

Yes. Teams bring products, cloths, a vacuum, and a steam mop. Tell us if you prefer your own products or have any sensitivities.

Yes. Commercial cleaning is planned around your opening hours. Larger spaces may need a walkthrough before we prepare a quote.

Small repairs and installations such as shelves, curtain rods, furniture assembly, and caulking. Electrical, gas, and plumbing changes go to a licensed specialist.

Tell us as soon as you can. We review every concern and agree with you on how to put it right, which can include a return visit.

Your quote confirms insurance details before you accept. Ask us for a certificate at any time.

Access details are shared only after a booking is confirmed and are kept separately from your request. Never put door codes in the request form.

Toronto neighbourhoods including Downtown, Midtown, North York, Etobicoke, Scarborough, East York, The Annex, and Leslieville. Enter your postal code when you request a clean and we will confirm coverage.

A small, regular team led by a team lead. We aim to send the same people every visit.

Yes. Leave them out with a note and the team will use them.